Frequently Asked Questions


General FAQ


  • The length of treatment depends on the treatment type. For outpatient services, that could be anywhere from one month to one year. For inpatient, our typical program runs 8-weeks, however it also depends on the individual’s personalized treatment plan and funding.

  • You can learn about the differences in treatment types on this page, however the best way to know what type of treatment is for you, is by contacting our outpatient office to get a confidential assessment.

  • We accept many different types of insurance (verify your insurance here); you may be eligible for our HOPE Scholarship, can get help from the state (get in touch with us to learn how), or can pay out of pocket.

  • We do offer payment plans, please get in touch with our team to learn more.

  • Treatment costs depend on the type of treatment and length of stay. Some people are covered by the state, others have private insurance - no matter what your situation, we can help you understand your options for paying for treatment - just get in touch with one of our team members.

  • Our counselors are certified in addiction treatment, specializing in evidence-based treatment, meaning there is rigorous and trustworthy data to back effectiveness. We use a wide array of therapies, including CBT, EMDR, and motivational interviewing, to name just a few.

  • With proper releases of information, the Walker Center can coordinate treatment with your spouse, doctor, employer, friends, or referral sources. You can be assured that your confidentiality will be protected by our staff members. We adhere strictly to all HIPAA requirements and Federal confidentiality requirements, ensuring that your involvement with our programs is protected.

  • We at The Walker Center understand that medical information about you and your health is personal. We are required by law to maintain the privacy of your ‘’Protected Health Information” and to provide notice of our privacy practices for your review. “Protected Health Information” is information that may identify you, that is transmitted electronically or is maintained electronically or in any other form or medium, and that relates to your past, present, or future physical or mental health or condition, related health care services or payment for your health care services. To read the full privacy notice and understand how we use your information, take a look at our privacy policy.


Inpatient FAQ


  • No, Walker Center is not a locked facility. There is the expectation that clients remain in our facility for the course of treatment. The doors are locked at night for client safety. Clients can choose to leave treatment at any time.

  • Families and their loved ones often wonder what to bring to our Inpatient Drug and Alcohol Rehab Treatment.

    We have a guide for you.

  • Yes, clients may leave treatment at any time. If a client leaves treatment this would be considered a discharge. During the course of treatment, clients need to remain on site. If you leave treatment prior to a completion, and would like to return after discharging, the clinical team will review to determine if appropriate and able to reengage in treatment at a later date.

  • Exercise is a vital part of treatment and recovery. Although we do not have a gym onsite, we do go to a local gym. We also provide low-impact exercise routines, team games, and healthy walking as weather permits. All of these activities are facilitated by our health and wellness educator, experiential staff and exercise instructor.

  • The Walker Center allows limited smoking in designated areas at specified times. The Walker Center seeks holistic wellness for all our clients. Upon admission, your readiness to address your addiction to nicotine will be evaluated. Supports are offered if needed, including patches and approved smoking cessation medications. These are available at the client’s expense or via the Idaho Smoking Cessation Project Filter Program. You are allowed to bring unopened cigarettes, nicotine patches, and lozenges. Gum and vapes are NOT allowed.

  • Give our team a call, and they can direct you to our OP provider or you can seek an assessment from your local provider. A Counselor will need to do an assessment to determine need and level of treatment.

  • 1. Contact our facility to see if we accept your insurance; please have your insurance information ready.

    2. If you are expecting to have state funding, contact BPA at 1-800-922-3406

    a. BPA and our facility will need to have a copy of your GAIN or CDA assessment.

    i. This specific assessment will need to be a recent assessment that was completed within the last 30 days.

    ii. This can be completed at drug and alcohol counseling centers near you.

    3. Call us to do your over the phone interview, please plan for 30-40 minutes of your time to complete this.

    a. This will include substance abuse, psychiatric, legal, and medical history.

    4. After your interview is completed we will send you for medical and clinical review.

    a. Our medical and clinical team will make either an approval or denial.

    b. Upon approval, we will coordinate a bed date when a bed becomes available at our facility.

  • Yes, we offer detox services (withdrawal management) if an individual requires it as part of their treatment plan depending on your funding source.

  • Withdrawal management is an important part of our treatment process. Those clients that are committed to complete our program will be monitored and observed for withdrawal management (detox services). Standalone detoxification services are not the type of treatment that Walker Center endorses.

  • Yes, we are gender-specific in our residential treatment programs, however in outpatient treatment, gender-specific issues are offered in individual sessions, and group sessions are not gender-specific.

  • The residential treatment is based on an 8-week curriculum. The length of stay may varies based on individual treatment needs and will be discussed with your treatment team taking into consideration your needs and preferences as well as funding from insurance. During your stay with us, you will be assigned a counselor who will assess your progress and make adjustments to your treatment plan.

  • Because our programs are 100% customized to individual needs, the pricing varies based on the length of stay. Please contact the business office to discuss options.

  • Phone calls are allowed after an initial 5 days. Client phone lines are open during certain hours of the day. Letters are accepted by mail at all times. Please do not mail food items to a client or staff.

  • Sundays, 1:00 pm – 3:45 pm.

  • We do not allow family members or loved ones to receive treatment at the same time.

  • While we know pets are an important part of many of our clients lives, due to the health and safety of all clients and our staff, no animals are allowed on our property.

  • Clients are encouraged to leave these items at home. Clients are able to bring their cell phone to the facility but after admission the phone and all other valuables will be locked in the safe.

  • The Walker Center has a 46-bed total capacity. There are no private rooms. All Bathrooms are private.

  • The client will have a history and physical upon admission by the doctor. The doctor will discuss current medical needs including medications. Ongoing medical issues will be managed through the nurse who will determine if the client sees the doctor. Some non-treatment-related issues will be referred to outpatient services such as dental needs or eye exams.

  • All of our counselors have specialized addiction training. You will be assigned an individual counselor to meet with for one-to-one counseling. We also have counselors trained in different specialities to deliver the family groups, lecture groups and other courses.

  • The Walker Center counselors are available in the facility onsite 7 days per week. The counselors work as a treatment team. The counselor’s offices are located on site and provide treatment daily. Clients have no barriers to counselor access.

    1. Safety First – no violence or threats are allowed in group.

    2. Confidentiality – what you hear in group, stays in group.

    3. No Rescuing – this means no touching, hugging, or getting Kleenex for someone.

    4. Once in group, please try to stay in group (exception is bathroom emergencies). If you must leave the room, try to wait until feedback time.

    5. If you get tired of sitting, you may stand behind your chair.

    6. Food, drinks, gum, cell phones, hats, or sunglasses are not allowed in group.

    7. Body Language – try to keep an open posture.

    8. When other families are sharing, listen and offer feedback when appropriate.

    9. Respect one another – one person talks at a time.

    10. When you don’t know or understand, ask.

    11. Remember, you are responsible for what happens in group, your input is valuable.

    12. Stay-stuck rule – please don’t process outside of group (counselor will explain).


 

If you Have Further Questions Get In Touch With One of Our Specialists.

We are doing confidential assessments over the telephone now. Fill out the form and our team will get in touch right away. Or, call us at 800-227-4190.

 

Outpatient FAQ


  • Ambulatory withdrawal management occurs simultaneously between your physician and our counselors.

  • Yes, we provide Drug and Alcohol Assessments. They cost $225.00 but costs may be less with insurance copays.

  • Call to set up an appointment. Appointment availabilities vary based on the time of day requested. The average wait time in the Magic Valley is between 7-14 days, the quickest way is by calling us at 1-800-227-4190.

  • 3 – 3.5 hours as we meet with the client and seek input from family members/significant other as needed.

  • Getting an assessment can be an intimidating process. Our goal is to gather the necessary information to determine if a client needs or qualifies for drug and alcohol treatment, or mental health counseling. The assessments can be scheduled from one to three hours based on a client’s need. It can also vary by funding purposes and referral source. The assessments gather information from several aspects of life, such as mental health, physical health, substance use, and environmental factors, among others. Based on the information that is provided, the most appropriate level of care will be determined. For this reason, it is important that clients provide honest and accurate information. An assessment provides a recommendation of what may benefit a client, it is then the client’s choice to determine what to do with that recommendation.

  • Walker Center does not offer DUI evaluations that are mandated by the legal system. To find a provider who offers DUI evaluations, please contact your district court by county. If you are interested in substance use disorder treatment services contact the Walker Center at 1-800-227-4190.

  • The assessment process determines the level of care recommendation. Level of Care is determined by the American Society of Addiction Medicine (ASAM) criteria. The information gathered during the substance use disorder assessment is summarized, and the treatment team of counselors make the recommendation.

  • Outpatient Treatment is approximately 24 weeks long with two 12-week programs. Depending on the Level of Care recommended, it will be 2 – 3 hour groups per week followed by 1 – 3 hour groups per week. Adolescents have two-hour groups.

  • High-Intensity Outpatient Treatment is approximately 12 weeks long, followed by a 12-week Relapse Prevention program. The groups are three times per week – 3 hours per group.

  • See the Outpatient page for more details.

  • Yes. After a client has completed the initial 12 weeks of treatment, it is recommended that they complete an additional 12 weeks of Relapse Prevention-specific treatment. Research shows that the longer a person remains engaged in treatment, the better the outcomes are for lifelong recovery.

  • Most groups consist of approximately 12 people.

  • No.

  • We encourage you to attend all scheduled treatment groups, but we do understand that the distractions of life may make it difficult periodically for you to attend. It is expected that you notify your Primary Counselor as soon as you are aware of any treatment groups that you might be absent from.

  • Depending on your funding source, your out-of-pocket cost will vary. No one will be denied access to outpatient services due to inability to pay, and there is a discount/sliding fee schedule available based on family size and income. View our policy and application form here or call the Walker Center business office for details.

  • Most insurance companies cover outpatient treatment at our facility. We will complete an insurance inquiry to check your benefits, and then we will be able to estimate what your treatment will cost you out of pocket. Verify your insurance here.

  • Yes. There is some state funding that might cover the cost of your treatment. You would need to complete a telephone screening with BPA Health and they can tell you if you qualify for state funding. They can be contacted at 1-800-922-3406.

  • No. We offer a weekly payment plan over the course of your treatment program.

  • Yes. We offer a once-per-week Family Group where clients are encouraged to bring one or two family members with them. Individual sessions are available as needed.

  • We provide treatment for any substance of abuse or dependence.

  • No, but if you are being prescribed replacement therapies by a physician, we will coordinate your treatment with your physician.

  • Yes. This helps with personal accountability and conforms with our treatment expectations. Most insurance companies request this information for objective measurement.

  • Yes. We are licensed by the State of Idaho, and we are certified with the Commission on Accreditation for Rehabilitation Facilities (CARF).

  • Our clinical team will work with the client on their treatment plan and determine if a higher level of care is recommended. Sometimes additional individual sessions are needed to increase motivation and reduce barriers. If a higher level of care is needed, the Walker Center offers residential treatment in Gooding, Idaho.

  • Yes, you will be assigned a Primary Counselor. Most of your treatment will be done in the group setting, but you will have the opportunity to meet with your Primary Counselor at regular intervals or more often if needed.

  • Treatment is not like AA or NA. Our treatment is evidenced based best practice that may be described as an education in addition to a group process. The Walker Center endorses Cognitive Behavioral and Motivational Therapy, to name a few. A new topic will be introduced by a professional counselor to help you build on and maintain your sobriety each week. Attendance at outside 12-Step or other support groups is required as an adjunct to your treatment program.


Our Approach To Drug & Alcohol Rehabilitation

The Walker Center’s treatment approach blends the philosophy and principles embodied in 12-Step programs, like Alcoholics Anonymous and Narcotics Anonymous, with evidenced-based treatment methods. We offer a complete continuum of care — from medically supported and clinically managed residential withdrawal management to monitor detoxification and residential treatment for adults only to individual counseling and outpatient treatment for adolescents and adults. With locations in Twin Falls and Gooding, our vast array of services are individualized to meet the needs of many clients seeking help for alcohol and/or drug problems.